Terms of Service (TOS)
Acceptable Use Policy (AUP)
Privacy Statement

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Terms of Service

Use of Keynet Service constitutes acceptance and agreement to Keynet's TOS(Terms of Service) as well as Keynet's AUP (Acceptable Use Policy).

1) Definition

Keynet refers to Keynet Technology Company Limited in this Terms of Service (TOS) and Acceptable Use Policy (AUP).

2) Disclosure

This TOS specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that Keynet may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Keynet shall have the right to terminate all service set forth in this Agreement.

3) Service Rates

Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that Keynet may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Keynet achieving and maintaining its cost of service goals including but not limited to rates charged to Keynet by its suppliers.

4) Billing Policy

a) Refund and Dispute
All payments to Keynet are NONREFUNDABLE. This includes any setup fee and prepaid charges regardless of usage. If you dispute a charge to your credit card issuer that, in Keynet's sole discretion is a valid charge under the provisions of the TOS and AUP, you agree to pay Keynet an "Administrative Fee" of HKD$100.

b) Fail to pay
Keynet may deactivate the service to subscriber upon the failure of Subscriber to pay charges when due or the subscriber’s breach of any Terms of Service (TOS) and Acceptable Use Policy (AUP). Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges and the monthly service fee for each month between the termination date to the expiry date, plus reasonable interest and any collection fees. Keynet will not responsible for any loss of the subscribers. Also, We cannot guarantee that the customer account could be activated or that the data could be fully intact for over due accounts.

5) Domain Name Policy

Keynet registers customer domains at the ICANN accredited registrar and HKDNR. Therefore, all domains registered through Keynet are subjected to a set of Domain Registration Agreement of ICANN accredited registrar and HKDNR.

If you register/transfer domain(s) to Keynet, you must confirm that you have read and agree with the Registration Agreement of Enom Inc (http://www.enom.com/terms/agreement.asp), OnlineNIC, Inc. (http://www.onlinenic.com/Policies/OnlineNIC-Domain-Registration-Agreement.htm) and HKDNR (https://www.hkdnr.hk/pdf/HKDNR-Registration_Agreement_13.08.15_v1.1%28Eng%29.pdf) correspondingly.

For domain name under the regulation of ICANN, you must agree to conform the Registrant Benefits and Responsibilities set out in the ICANN http://www.icann.org/en/resources/registrars/registrant-rights/benefits.

Domain Fee
The price for new domain registration and renewal are the same except specified. Keynet resevered the right to adjust the domain registration and renewal fee.

Domain Redemption Fee
Domain names that are in the 30-day Redemption Grace Period can be redeemed (or renewed) before the end of the Grace Period. The fee is the total of redemption fee plus the number of years to be renewed. There are NO REFUNDS on renewals or redemptions after you make the payment. Domain after the redemption period cannot be recovered. Though this applies to most common TLDs, dot hk, dot cn domain and some TLDs do not have Redemption Period or a different recovery process.

Domain Renewal Notification
When domain come to expire, Keynet notify domain registrant by email a renewal reminders serveral times, they are 30, 7 days, 0 day before and 5 days after the expiration of a domain name.

6) Lawful Use

The usage of Keynet networking facilities and web hosting services for any unlawful purposes, including but not limited to distribution, transmission, publication or agitation of pornography materials, copyrighted materials, hacking & cracking activities, sending spam mail(unsolicited bulk emailing) or any other legally unacceptable activities are STRICTLY PROHIBITED. In no event will Keynet be liable for any damages or losses caused by the subscriber's failure. Subscribers are fully responsible to any losses or damage claimed from Keynet or any other person. Keynet reserves all rights to terminate the subscriber account and usage without prior notice and refund.

7) Acceptable Use

Keynet STRICTLY PROHIBITTED the following use of our services:
a) Running Chat Room Programs or CGI games such as EBS and FFAdventure;
b) Setup any services for any 3rd party to apply, such as guestbook;
c) Game Server;
The above use of service 6a-6c do not apply to our dedicated server customer;
d) Setup any program or software which greatly affects the server's normal operation;
e) Download server or Multimedia Server;
f) Setup any IRC, IRC bots, Proxy or Bit Torrent;
g) Send SPAM or advertising email and other spam purpose;
h) Hacking, Virus or Other Destructive Activities;
i) Pornography or Adult Content;
j) Any Gambling Content

Once seriously violate the above rule, Keynet will terminate the account immediately without prior notice.

8) Domain Transfer

Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time required for a specific transfer. Customer are required to submit their Domain Transfer order to us 1 months before the domain expire date. Keynet could not guarantee that the Domain Transfer will be successful. If the customer cancels the service during the transfer period for any reason, the charges will not be refunded.

9) Customer Responsiblity

a) Customers are required to use the Keynet's service responsibly. This includes respecting the other customers of Keynet. Keynet reserves the right to suspend and/or cancel service with any customer who uses the Keynet's service in such a way that adversely affects other Keynet customers. Keynet anticipates that customers who offer Internet services will cooperate with Keynet in any corrective or preventive action that Keynet deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Keynet 's policy and Keynet reserves the right to take any such action.

b) Subscribers should provide accurate and updated personal or company information during application. Subscribers are responsible to inform Keynet any changes of contact details such as email, telephone and fax number. Keynet reserves the rights of account suspension and termination to the subscribers without prior notices when Keynet cannot contact the subscribers.

c) Subscribers have responsible to keep all their accounts and password information secret and normal including:
i) To inform Keynet immediately for any abnormal or unauthorized login;
ii) To keep track of the account movement or usage;
iii) To perform a complete logout for a login.

d) Responsibility for Content : You as a Keynet's Hosting Customer, are solely responsible for the content stored on and served by your Keynet Hosting account.

10) Zero Tolerance Spam Policy

Keynet takes a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice. Keynet reserves the right to require changes or disable as necessary any website, account, database, or other component that does not comply with this policy, at its sole discretion. Keynet also reserves the right to make any such modifications in an emergency at our sole discretion.

11) Accuracy Information

Keynet has the right to stop providing all services to subscriber immediately without notification if the subscriber provide misleading, false or incomplete information or disobeyed this Terms of Service, In such cases, Keynet will not responsible for any loss of the subscriber.

12) Server Abuse

Keynet reserves the rights to refuse, suspend or terminate service to subscribers whose service usage may jeopardize server performance and resources such as execute a huge amount of programs, sending a huge amount of emails, abuse of bandwidth and server resources which may affect the regular service to other subscribers. Keynet will suggest that subscribers to transfer to a dedicated server package at our sole discretion.

13) Dealing with Network Attack

Keynet may suspend the user account/server when it is suffering from any form of attacks. Keynet reverse the right to refuse the customer to use the service. If frequent attack is recorded, we will terminate the user's account without prior notice. This is to protect other users on the same network / service from being affected.

14) Notification of Violation:

a) Keynet is under no duty to look at each customer's or user's activities to determine if a violation of the TOS has occurred, nor do we assume any responsibility through our TOS to monitor or police Internet-related activities.

b) Violation: Users that Keynet determines to have committed a violation of any element of this TOS shall be subject to immediate suspension or termination of service without further notice.

15) Suspension of Accounts

Keynet reserves the right to suspend network access to any customer if in the judgement of the Keynet administrators the customer's web hosting account or server is the source or target of the violation of any of the terms of service, the TOS, or for any other reason Keynet chooses. If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete. Prior notification to the customer is not assured. In extreme cases, law enforcement officials may be contacted regarding these activities. The customer will not be credited for the time the customer's service is suspended.

16) Refusal of Service

Keynet reserves the right to refuse, cancel, or suspend service at our sole discretion.

17) DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY

THE KEYNET SERVICE PROVIDED IS PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. KEYNET EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE KEYNET SERVICE WILL BE ERROR-FREE, TIMELY, SECURE OR UNINTERRUPTED. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY KEYNET, ITS EMPLOYEES, LICENSORS OR AGENTS WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, WILL KEYNET, OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE KEYNET SERVICE, INCLUDING BUT NOT LIMITED TO RELIANCE ON ANY INFORMATION OBTAINED ON THE KEYNET SERVICE; OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, LOSS OF OR DAMAGE TO DATA, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION, OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO KEYNET RECORDS, PROGRAMS OR SERVICES. YOU HEREBY ACKNOWLEDGE THAT THIS PROVISION WILL APPLY WHETHER OR NOT KEYNET IS GIVEN NOTICE OF THE POSSIBILITY OF SUCH DAMAGES AND THAT THIS PROVISION WILL APPLY TO ALL SERVICES AVAILABLE FROM KEYNET AND ITS AFFILIATES.

UNDER NO CIRCUMSTANCES, UNDER THE TERMS OF THIS AGREEMENT, SHALL DAMAGES INCLUDE LOSS OF BUSINESS, OR LOSS OF PROFITS WHETHER BASED ON BREACH OF AGREEMENT, BREACH OF WARRANTY, TORT, PRODUCT LIABILITY OR OTHERWISE.

THE TERMS OF THIS SECTION SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT FOR WHATEVER REASON.

18) Force Majeure

If by reason of failures of telecommunications or internet service providers, labor disputes, riots, inability to obtain labor or materials, earthquake, fire or other action of the elements, accidents, governmental restrictions or other causes beyond the control of Keynet, Keynet is unable to perform in whole or in part its obligations as set forth in this Agreement, then Keynet shall be relieved of those obligations to the extent it is so unable to perform and such inability to perform shall not make Keynet liable to the User.

19) Survivability

The terms of this Agreement apply to those obligations that survive any cancellation, termination, or rescission, namely - warranty, indemnification, liability and limits thereon, rights and obligations upon and following termination and assignment.

20) Indemnification

Keynet customers agree to protect, defend, hold harmless, and indemnify Keynet, any third party entity related to Keynet (including, without limitation, third party vendors), and Keynet's executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as Keynet, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of Keynet's services.

21) Modification

This TOS are not exhaustive and Keynet reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to www.Keynet.com.hk or notification of the modified TOS. Any complaints about a customer's violation of the TOS should be sent to info@Keynet.com.hk. The TOS supersedes any other agreement with Keynet, whether written, oral, by conduct, or otherwise.

22) Others

Keynet reserves the rights to amend any particular package, program, facility or network configuration and topology which provide and may provide through the services without prior notices to subscribers.

Supplmentary Terms of Service for Dedicated Server Service and Virtual Dedicated Server Service

The following Supplmentary Terms of Conditions apply only to Keynet's Dedicated Server customers, and supplement the Terms of Service above that apply to all Keynet customers:

Customer Security Responsibilities
The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach.

Bandwidth Usage Abuse
Using Keynet's dedicated server to publish MP3, multimedia files and softwares which leads to a substantial usage of bandwidth is STRICTLY PROHIBITED.Keynet pro-actively monitors backbone utilization in order to ensure that bandwidth resources are equally shared. Keynet has no objections against burstable usage of the 10Mbps port however customers that have sustained usage of 5Mbps on average (including in/out traffic) or more may be asked to upgrade to a dedicated service / bandwidth plan or may have their port capped to 5Mbps.

Billing Policy
The service period set forth in this agreement is at least 6 months and requires not less than 4 months prepayment. Customers are required to pay charges for the service period regardless of usage.

Contradiction
Keynet Dedicated server's subscriber SHOULD NOT provide web hosting service or any web hosting related service which has conflicts or contradictions with Keynet's service unless Keynet's authorization.

Control Panel
Any control panel provided to Keynet dedicated server's customer will cease at the same time as service termination. Subscribers have no rights to resell or transfer any control panel provided by Keynet as such control panel is fully owned by Keynet.

IP Address
Keynet reserves the right to charge customer a HKD500 handling fee if the ip address provided to customer is being blacklisted by China Government or the ip address is unable to access from China or the ip address is being listed in any realtime blackhole list (RBL) when the service terminates.

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Acceptable Use Policy (AUP)

Use of Keynet Service constitutes acceptance and agreement to Keynet's AUP as well as Keynet's TOS (Terms of Service) Keynet reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Keynet's Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service).

We do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Keynet may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Keynet account or other actions as detailed below without notice, based upon the nature of the violation.

This document is exhaustive and only intended to provide a basic understand of Keynet's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Keynet's AUP. If a Keynet account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

The following constitute violations of this AUP:

Illegal Activities: Keynet's services may not be used for illegal purposes, or in support of illegal activities. Keynet reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm or Endangerment to other people: You may not use Keynet's service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Keynet's service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited E-mail, News Bombing (SPAM): Use of the Keynet service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly PROHIBITED. Spam complaints will be sent to the e-mail address on file. Violations of this type will result in the immediate suspension of the offending website on the Keynet server. Should the account become re-activated without the express written consent of Keynet's Abuse Department, the offending website or shared hosting account will be immediately terminated, and may result in suspension / termination of the server should the site and/or client re-appear on the server. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Keynet account.

Copyright or trademark infringement: Use of the Keynet service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Keynet service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Network disruptions : Use of the Keynet service for any activity which affects the ability of other people or systems to use Keynet Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Keynet will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Keynet, does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the Keynet service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Keynet's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Keynet account is subject to immediate termination.

Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Network Security: Keynet accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

Reporting Violations of Keynet AUP

Keynet requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at info@keynet.com.hk if possible, please provide the IP address and domain name used to commit the violation, date and time of the violation, and evidence of the violation.

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Privacy Statement

Privacy for our customers is extremely important to Keynet. We strongly believe in individual's rights to privacy and that personal information is not a commodity and should not be treated as one. At all times we will never share your personal information with any third parties without your permission.

Your email addresses are not for sale or trade and are strictly guarded. Our Acceptable Usage Policy prohibits our customers from sending unsolicited bulk commercial email (aka "spam") using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn't happen again. We also do everything within our power to keep non-customers from using our email servers for spam.

All client information such as email, phone numbers, addresses, etc is used only for internal purposes. Your contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.

 

(TOS, AUP and Privacy Statement) Last Modified date: 18/7/2016